You may be seeing screenshots like the following:
***Note that these screenshots are from StruCalc 10.0 but may affect any Vitruvius application the same***
This may happen when attempting to open or save a project or other file from within your application. The issue is that you see a question mark when you attempt to access a mapped drive from within your Vitruvius application that is either on your local network or local PC.
You may attempt the following steps independently to try to resolve the situation or if you are not comfortable doing so or would like personal assistance with your issue please email us at email@example.com with the subject "Cannot Access Mapped Drive Remote Session Request", and we will attempt to fix the issue for you at the earliest possible convenience via a scheduled remote session.
1) Right click your desktop icon, or the .exe that you are launching StruCalc from and then click Properties
2) Check the Compatibility Tab
3) Check if the Run as Administrator box is selected
4. If selected, de-select, click Apply, and then re-start StruCalc and see if this solves the problem.
5. If not selected then select it, click Apply, and then re-start StruCalc and see if this solves the problem.
6. If this fails to solve the problem, then it is likely that your mapped server drive is set up with user specific permissions.
***Note that the following steps require Administrator access to the mapped drive***
1. Right click the mapped drive and then select Properties
2. The easiest way to ensure all applications have access to a mapped drive is to ensure there is an entry for “Everyone” that has Full Control.
3. If there is no “Everyone”, check with your IT management if this policy is acceptable for the drive before following the next steps. If your company has no IT management policies, this addition to the drive security settings simply allows any person or application on your network to read and write files on the mapped drive. It is relatively harmless unless your mapped drive contains user specific read and write permissions to the files and folders that are on the drive.
4. Click Edit on the Properties window
5. Then click Add.
6. Type Everyone into the box under Enter the object names to select. Then click the Check Names button. Everyone should then be underlined. Click OK.
7. Check the box for Full Control under Allow. Then click Apply. Click OK if prompted. Then click OK again to close the permissions window.
8. Re-start your Vitruvius software and see if the mapped drive shows up. If the problem persists there are special permissions blocking the application from accessing your drive. If your company has an IT department they need to look at the issue and give the application Read/Write permissions to the drive specifically. If your company does not have an IT department and you would like personal assistance with this issue please email us at firstname.lastname@example.org with the subject "Cannot Access Mapped Drive Remote Session Request", and we will attempt to fix the issue for you at the earliest possible convenience via a scheduled remote session.
We are sorry for the inconvenience caused by the Windows User Permissions on your Mapped Drive and will assist you as much as possible to resolve this as quickly as possible.
The Vitruvius Team
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